Graybeard operates with the central thesis that products with the best user experiences win in the marketplace.
That's why we built the industry's first and only AI powered knowledge marketplace. Graybeard helps product manufacturers by turning your technical documentation into instant, credible answers, delivered with precision at the moment a user needs it.
Why manufacturers partner with Graybeard
The job of technical documentation changed. It used to sit on a website and wait to be downloaded. Now it has to show up inside a workflow, answer a real question, and cite itself when it does. Here is what that shift does for a manufacturer.
Cut support tickets at the source.
Every question Graybeard answers with a citation is a call your helpdesk did not take. Your documentation starts earning its keep instead of collecting dust.
Rescue your manuals from PDF purgatory.
Technicians do not search your PDFs. They search Google, then they call you. Graybeard pulls the right page out of the right manual and hands it over in the moment.
Speed up installs.
A technician who finds the wiring diagram in ten seconds finishes the install in an hour. A technician who cannot find it spends half a day. You own the difference either way.
Become the brand technicians recommend.
Techs stock what they trust. They trust what they can actually use on the job site. Making your docs usable is how your brand shows up in every install decision.
Step into the AI-native era of support.
Your customers already ask AI tools about your products. Those tools guess when they do not know. Graybeard answers from your actual documentation, with page-level citations, so the answers are yours.
Reduce liability with cited answers.
An answer without a source is a guess. A cited answer is evidence. Graybeard tags every answer with the document and page it came from, so your field techs always know what is verified and what is not.
Build a living product brain.
Every legacy SKU you still support lives on in PDFs nobody searches. Graybeard turns that archive into a product brain that answers questions long after the senior tech who knew them retires.
Modernize the end user experience.
End users go online before they call. They search, they get generic AI guesses, and they form an opinion about your product. Graybeard puts your documentation in front of them in plain language with sources attached, so the experience around your gear matches the quality of the gear.
Here is the outcome. Your users and partners start preferring you as a manufacturer, because working with your gear is easier than working with anyone else's. Here is how it happens.
How Graybeard works
The mechanics are simple. You send us your technical documentation and product instructional materials. We turn it into a searchable, cited knowledge layer. It gets delivered two ways, and you pick how visible Graybeard is in either.
What goes in, what comes out
Manufacturers publish documentation
Thousands of pages of installation guides, wiring diagrams, and programming manuals.
Graybeard processes and understands it
Every page, diagram, and video is processed into a searchable knowledge layer.
Customers get instant, cited answers
Ask in plain language, get the exact page with the answer.
Two delivery modes
Mode A. The Graybeard portal.
Technicians and end users come to askgraybeard.com, log in, and get answers sourced from your documentation alongside the rest of the Graybeard catalogue. You get the distribution of a neutral marketplace and the analytics that come with it. See who asked what, which products caused confusion, which manuals have gaps.
Mode B. Powered by Graybeard, inside your portal.
The same answer engine, embedded inside your own customer portal, under your own branding. Your customers see your UI. Your authentication. Your product taxonomy.
The Axis Graybeard.
How do I wire the tamper switch on the AXIS A1210 door controller?
Powered by Graybeard
The tamper switch connects to terminals 9 (TAMPER+) and 10 (TAMPER-) on the main I/O block. Use 22 AWG minimum. The switch should be normally closed so that opening the enclosure triggers the alarm.
AXIS A1210 Installation Guide, page 18What it costs
There is no subscription. No seat fees. No platform minimum. You pay for what you put on the platform and the queries it answers. Three line items. That is the whole bill.
Processing.
A one-time charge to ingest each product's documentation. Sample rate $10 per product.* Your first product is processed free.
Storage.
A monthly charge per gigabyte of indexed content. Sample rate $5.00 per GB per month.* Scales linearly, no tier cliffs.
Queries.
Sample rate 2 cents per query.* Same flat rate whether the query comes from the Graybeard marketplace or your own embedded Mode B portal.
Price estimator
Use the sliders to size it up for your catalogue. Left slider: how many products you put on Graybeard. Right slider: monthly query volume your content answers. The cost block shows what you invest. The ROI block below it shows what that investment returns.
Cost estimator
- Processing (one-time)
- $490.00
- Storage (monthly)
- $14.65
- Queries (monthly)
- $20.00
- First-year total
- $905.78
- Monthly after year one
- $34.65
ROI estimator
- Questions answered
- 1,000 /mo
- Support calls deflected
- 300 /mo
- Estimated return (monthly)
- $5,400
- Estimated return (annual)
- $64,800
How we estimate this: we assume 30% of the questions Graybeard answers from your content would have otherwise generated a support call, and that the average loaded cost of one support call is $18. Multiply the two and you get the dollars you did not spend on the phone this month.
Assumptions used in both estimators: 3 documents per product, 20 MB per document, processing at $10 per product (first product free), storage at $5 per GB per month, queries at 2 cents per query, 30% deflection rate, $18 average cost per deflected call. Talk to us to tune any of these for your catalogue.
* Sample pricing. Actual rates depend on content type, usage patterns, and engagement scope. Talk to us for a quote tailored to your catalogue.
There is essentially nothing to lose. Start with your first product processed free. Pay only for the storage and queries your content actually generates. If the data says Graybeard is earning its keep, add more content. If it does not, walk away. There is nothing to renegotiate, because there is nothing you committed to.
Ready to put your documentation to work.
One conversation tells us which mode fits and how fast we can get your catalogue on the platform.